You just can’t please some people, and Instacart’s new rating system for shoppers acknowledges that. It now automatically filters out ratings from hard-to-please customers who frequently rate their shoppers lower than five stars. Instacart says the new system is designed to promote a “fair experience” for the shoppers tasked with delivering groceries to users’ homes.
Last month, Instacart promised to protect workers from the other type of assholes who bait drivers with large tips and then yank it from them when their order is completed — a level most Karens wouldn’t even stoop to. The company said it would cover the tip up to $10 but would still side with the customer if they reported the worker for some sort of issue.
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